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Public meeting – the formation of SafeParks and a Vumatel update

 Wednesday 5 November at 19:00 at the Parkhurst Primary School

Dear Parkhurst Resident

The recent uptick in crime incidents in Parkhurst has been a cause of great concern to everyone in Parkhurst.  As you will recall, the motivation behind getting a fibre network installed in Parkhurst was to facilitate the installation of security cameras in the neighbourhood.  We are pleased to announce that this initiative is close to launching.

Parkhurst Village (PRABOA) will be hosting a public meeting on Wednesday 5 November at Parkhurst Primary School (Fifteenth Street, between Second and Third Avenues).  Vumatel will be in attendance to address all your concerns about the fibre rollout and also to explain the technicalities around the security cameras.

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First VUMA FTTH Homes Go Live in Parkhurst!

Vumatel provided the following update on the 29th of October, 2014:

Congratulations Parkhurst! Your first homes have gone live on fibre on VUMA’s 1 gigabit/second network.

We are super excited that we have met this milestone within 2 months of starting the civil portion of the project.  Thank you for your continued patience and support. You have been massively supportive and understanding.Although it hasn’t been perfect, overall we are happy with where we are in the project.  We are learning from our mistakes and construction is moving along to provide everyone in your suburb with access to the fastest internet speeds in the South Africa!

More ISP’s providing services
We are excited to announce that MWEB, Smart Village and WebAfrica have joined Cool Ideas, Cybersmart and VOX Telecom as service providers on the VUMA network. You can expect to see more service providers on board soon. Watch this space!

Some properties in Phase 1 are experiencing some issues with reinstatement.  We are aware of this, and due to recent rain there have been instances where sagging has occurred. We are going around block by block to get these fixed up.

Updated Rollout schedule
Last week we communicated that we had decided to change our rollout schedule. A more focused approach will mean a change to when certain homes get connected. Some of you will get connected earlier and others later than initially communicated. The overall planned end date however remains unchanged.

Our initial plan to spread the construction work across the suburb had unintended consequences. It made the project difficult to manage and keep control over quality. We will now deploy construction in approximately 10 adjacent blocks. This will improve focus, time to install, quality control, and go a long way in reducing some of the challenges experienced so far.

Please check your new revised delivery dates for getting connected. Phase 2 startedon Monday.

Version 2 of the rollout schedule is available here.


By the end of this week we will have completed installations into 12 homes on the POC block.  These residents have been kind enough to allow us to iron out our processes before we rollout to you.

If you are in Phase 1 (the green blocks on the map), you can order an installation from MONDAY 3rd Nov. The application form will be posted on our website.

Either email the completed application form (available atwww.vumatel.co.za/downloads) to us at install@vumatel.co.za to book your installation, or call us on 086100VUMA. Feel free to come into the store and place an order.

We expect an initial surge in requests for installations. We will schedule your installation appointments accordingly and get to you as quick as we can. Please get your request in so we can book your installation well in advance.

Check out Preparing for Fibre – installation inside your home for tips and getting ready.   (www.vumatel.co.za/downloads).

Security Camera Update
We are working with PRABOA to determine the locations for the CCTV cameras. As part of the rollout we will be leaving a fibre connection at each of these locations. Expect an update from PRABOA shortly or you can email safety@parkhurst.org.za with any questions.

As always, if you have questions, please get hold of us.
The VUMA Team

Here’s how you can keep updated
We will communicate construction details (schedule updates, milestones and incidents), specific to Parkhurst using the Twitter handle @VUMA_parkhurst.  Please follow us so we can keep you informed.Facebook
There will also be regular community interaction on the “I love Parkhurst” Facebook group.

This information will also be available on www.vumatel.co.za andwww.parkhurstvillage.comContact us directly if you want to know anything specific
parkhurst@vumatel.com  |  086 100 VUMA  |  VUMA Store, 15 4th Avenue



4th Avenue Bra Run

4th Ave Bra Run

Craft Restaurant would like to invite you to participate in the Bra Run! Their invitation is as follows:

Would you run around the streets in a bikini top? Probably. In a bra? Probably not!  However, what if it was for a good cause?  And we’re not only talking about the ladies, men, we also want you to put on a bra and join us as we look to raise awareness of  breast cancer and promote the importance of early detection.

CRAFT Parkhurst is going pink in aid of breast cancer awareness during the month of October. After all, 1 out of 8 women are affected by breast cancer. Join us on Sunday 26th October as CRAFT host their first official 4th Avenue Bra Run in aid of Breast Cancer Awareness.

Both females and males are invited to run in bras from 11am and to donate a pink note or two to the cause. Participants and spectators will be encouraged to donate a Pink Note on registration, and registration will commence at 10am at the Pink Drive Table which will be located outside Craft.

Starting point will be at CRAFT in Parkhurst, Participants will run along 4th Avenue and end up back at CRAFT.

All participants will stand a chance of winning fabulous prizes sponsored by retailers from 4th Avenue in Parkhurst. The response from traders and other restaurants has been overwhelming and many have donated vouchers for distribution amongst those who partake on the day.

The Pink Drive Truck will also be parked on Fourth Avenue and 2 nurses will be in attendance to promote awareness and to help with examinations.

We are expecting a number of celebrities and are looking to improve on the run that took place in 2010:

VUMA FTTH Rollout Update

Vumatel provided the following update on the 17th of October 2014:4aaab27e-a2e1-4ce7-b208-37eb819a28db

Construction of the Parkhurst fibre network has been in progress for 6 weeks. We wanted to share some of the lessons and plans going forward.

Before we get to that, the power outage that affected a large part of the suburb on Wednesday (15th of October) was caused by us. We want to formally apologise and explain exactly what happened. VUMA’s philosophy is to work with the community in an open and honest manner. When we do not perform, things do not go to plan or problems occur we take ownership and try to resolve it as painlessly as possible.

Wednesday was a bad day for us. Our contractor hit a City Power cable on 4th Ave between 16th & 17th Street.  A large part of the suburb was left without power until late that night. On review we believe it is unlikely we could have avoided this incident but the buck does stop with us. We feel responsible for the event.

Please accept our apologies for any inconvenience caused.

We have compiled an incident report that is available here to explain how it happened. This provides more information on the incident, processes followed and timelines of the various actions we took.


Overall we are learning some valuable lessons. Re-instatement by our teams is taking too long, especially getting vegetation and paving back to its original state. This is due to the variation of pavements in the suburb.  Work has had to be re-done in certain instances, as it has not passed quality standards. We would rather get it right now, before moving onto the next blocks. Specialist teams have been brought in to help restore paving and vegetation.
Occasionally we damage irrigation pipes in the road verges. They are generally shallow and difficult to identify. Our turnaround to repair has improved thanks to an onsite plumber working with the VUMA team.
See below to get an idea of the number of incidents we have encountered so far:

Type Minor (localized) Avg repair time Major
(wider area)
Avg repair time
Electricity 3 2 – 4 hours 1 8 hours
Water 16 0,5 – 2 hours 0
Gas 4 3 – 4 hours 0

A New Approach

Our initial thinking was to spread construction work across the suburb. The plan was to dilute disruption rather than concentrate it to a specific area. We realise that this has led to some unintended consequences. It has made it difficult to manage contractors, solve issues and monitor quality. Being too widely spread is simply tougher to control.

We will now revise this approach and deploy approximately 10 adjacent blocks at a time, rather than continuing in such a scattered manner. This approach will improve focus, time to install, quality control, and go a long way in reducing some of the challenges we have experienced so far.

To do this, we need to reshuffle the rollout schedule. This might mean you now fall into a different phase, with a new delivery date for getting fibre. Please bear with us. Doing it this way will ensure that we finish the installation for the whole suburb in the shortest time possible.

Some of the phase 1 & 2 blocks are approximately 2 weeks behind schedule due to some of the challenges mentioned above. We believe the overall schedule for completing the project by end the of February 2015 is still achievable.

The new rollout schedule & dates will be available early next week.  We will let you know when it is available.

We appreciate your patience and support. Soon this short term pain will be replaced by the true high speed connectivity. Our first connections are only about 2 weeks away!

The benefits will then start to become real and Parkhurst will lead South Africa in domestic connectivity.

As always, if you have questions, please get hold of us.

The VUMA Team

VUMA Fibre-to-the-home Update



Dear Parkhurst Residents

Rollout of the VUMA Fibre network is well underway in Parkhurst.

The core ring (green ring on rollout map) is about two weeks away from being completed. We need it to be in place for homes to get connected.

The phase 1 blocks are all under construction. We are learning some valuable lessons at the moment including encountering services not identified by council wayleaves. This has hampered production a little, but we are getting on top of it.

We are also working to develop better methods to deal with the challenges of re-instating sidewalk vegetation.

Please keep in mind we are here to work with you and resolve all issues ASAP. Thank you for your patience so far and let us know if we can help.

We know most of you are concerned about reinstatement. This process can take a few days and at times may seem like the construction team has moved on. Don’t worry, we use separate teams for this.

The reinstatement process is as follows. Firstly, all trenches are backfilled with soil and then compacted by the construction team. We need time for the compaction to settle. Thereafter the surface is re-instated to its original condition by specialist labour such as pavers. Only once this has been completed do we perform a final quality check.  If we are not satisfied, we will have it re-done until it is correct and can be signed off.

We are fully committed to re-instating the road reserves (sidewalks) to their original condition as per our wayleave approvals from the JRA.

As part of the construction process, a VUMA representative will visit you to show you where a fibre box will be placed against your boundary wall. Feel free to chat to them about any questions about the project. If you are not home we will leave you a document containing a picture indicating where we plan to locate the fibre box.

Our website has been updated with more information about getting ready for VUMA Fibre. See links below.

Overall we are running a few days behind schedule on the rollout of phases 1, 2 & 3Check out the rollout schedule for updated dates.

We are still on track to have our first homes connected by the end of October. This is of course dependant on the weather or unforeseen issues cropping up. We will keep you updated in good time.

Please note we have not opened up the installation process yet. We will let you know when can order an installation.

Remember, to contact us or keep updated using the channels below:

Rollout schedule

A rollout schedule can be found here, we will update it throughout the project. We will do everything to keep to the schedule, but some factors e.g. weather is out of our hands, so the dates are subject to change.

We will communicate construction details (schedule updates, milestones and incidents), specific to Parkhurst using the Twitter handle @VUMA_parkhurst.  Please follow us so we can keep you informed.

Regular community interaction on the “I love Parkhurst” Facebook group.

This information will also be available on www.parkhurstvillage.com

Contact us directly if you want to know anything specific
parkhurst@vumatel.com  |  086 100 VUMA  |  VUMA Store, 15 4th Avenue

There will also be a VUMA project manager on-site you can talk to if you have questions or concerns.


The VUMA Team

What to expect during the construction of VUMA’s FTTH Network


Construction of the Parkhurst Fibrehood started this week near Parkhurst Primary School. VUMA in conjunction with PRABOA would like to share some important information about our rollout process.

Building the VUMA fibre network will involve trenching and laying fibre down both sides of the sidewalk and placing a fibre box on your boundary wall.

We would like to bring to your attention that there are several other service providers working in the area (Egoli Gas, Telkom etc). VUMA’s project manager’s will be identifiable in their pink shirts and they will be based on site permanently. There will also be signage where construction is taking place.

VUMA will build the network in 3 stages
Stage 1 – The Core Ring
The backbone or core fibre is installed first. This is the green ring on the rollout map. Please see which roads will be affected in the next month. Work started this week and we aim to complete this in early October.

Stage 2 – The Access Fibre Network
Thereafter we will install each block. This will involve trenching directly on the sidewalk in front of your home and crossing your driveway. A fibre box will be placed on your boundary wall and the fibre will terminate here.

Please click here to see updates of when your block is planned. Before we start your block, a detailed planning exercise will be completed. Following construction, we will reinstate pavements and driveways to their original condition. Photos are taken before and after construction to ensure this is done properly.

We estimate construction for each block to take 10 days. A project manager will make contact with you beforehand. Please feel free to point out any underground irrigation or other cables he should be aware of. We will do everything possible to minimize disruptions to the entry and exit of your home during this period.

Stage 3 – Final installation
The final installation is a separate process that will take the fibre from the boundary wall into your home where you will connect it to your devices. We will communicate more information about how you can go about ordering your final installation. This is not part of the construction phase.
VUMA is working closely with PRABOA and will communicate with you throughout the project using the following channels:

Street Captains:
Street Captains have been assigned to each street. They will have a detailed overview of the project and will be able assist with further questions. Let us know and we’ll put you in touch with them.

Here’s how you can keep updated

Rollout schedule
A rollout schedule can be found here, we will update it throughout the project. We will do everything to keep to the schedule, but some factors e.g. weather is out of our hands, so the dates are subject to change.

We will communicate construction details (schedule updates, milestones and incidents), specific to Parkhurst using the Twitter handle @VUMA_parkhurst. Please follow us so we can keep you informed.

There will also be regular community interaction on the “I love Parkhurst” Facebook group.

This information will also be available on www.vumatel.co.za and www.parkhurstvillage.com

Contact us directly if you want to know anything specific
parkhurst@vumatel.com | 086 100 VUMA | VUMA Store, 15 4th Avenue

There will also be a VUMA project manager on-site you can talk to if you have questions or concerns.


The VUMA Team



VUMA is another step closer to making Parkhurst the most connected suburb in South Africa! We begin construction on the 25th of August 2014, slightly ahead of schedule, and plan to finish on the 29th February 2015.

Here is our detailed roll out schedule, block for block! Click the link below and enter your address. Then click on your block. The map will show you the phase you fall into as well as your planned construction and planned delivery dates.

Please be aware that dates are indicative and subject to change. We will keep you updated, so please keep an eye out for changes.

The VUMA network is built in 3 stages:

Stage 1 - The Core Fibre Ring. This is the green ring on the map. It needs to be in place first. This is the backbone required to carry the data.

Stage 2 – The Access Fibre Network. This connects the core ring to the fibre box on your boundary wall. We will build the access network in 9 phases, 10 blocks at a time. Each phase will take 3 weeks to complete.

Stage 3 - Final installation. Once the fibre box is placed on your wall, a final installation will take the fibre from the wall box into your home. This will be done by appointment when the access network is complete.

We will keep the community informed of incidents and progress during the construction process via the social media platforms and other community media. More detailed information about the process and channels will be made available in due course.

Click here for the Roll Out Schedule

If you have further questions, you can get hold of us on parkhurst@vumatel.com or visit www.vumatel.co.za. Our store will open next week at 15 4th Avenue, Parkhurst.


We are very excited that VUMATEL has confirmed that in excess of 30% of the households of Parkhurst have signed a moral commitment to instal fibre to the home.  To date 640 households are on board and Parkhurst is about to become South Africa’s most (and best) connected suburb.  Everything is on track to break ground before the end of August.  Vumatel will also be opening a shop on Fourth Ave very soon.

Read more on the Vuma Website


As announced at the Parkhurst Village AGM on 13 May, PRABOA has for the last two years been working hard to identify the best way to enhance security in Parkhurst on behalf of the Community.  To this end, James Bowling has been active in the Community Policing Forum (CPF), SAPS meetings, exploring common radio frequencies amongst all security provider (and SAPS), various car guard initiatives, cameras along Fourth Avenue, Fibre to the Home (FTTH) and also Parksec on behalf of residents and representing PRABOA.  Having explored a range of potential solutions and engaged with a number of security companies and independent security specialists, the decision was made to prioritise the rollout of high quality security cameras throughout the suburb , including risk areas such as the Spruit.  The drop in prices of cameras and improvements in intelligence monitoring software have been instrumental in turning CCTV security into a viable option.  Further, this is internationally regarded as best practice and is even accepted as such by nay-sayer security companies that James Bowling has been campaigning to over the past few years.

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